Return and Refund Policy

Welcome to AleAxis.com. Your satisfaction is our priority.

This policy outlines the terms regarding returns and refunds, ensuring a transparent and trustworthy shopping experience on our website.

Overview

At AleAxis.com, we strive to deliver high-quality products that meet your brewing needs. However, if you are not entirely satisfied with your purchase, our return and refund policy provides a clear and straightforward solution.

Cancellation Rights

  • Time Frame: You have the right to cancel your purchase within 14 days of receiving the goods without needing to provide a reason.
  • Notification: To initiate a cancellation, please inform us through our website’s designated communication channel.

Refund Procedure

  • Processing: Upon receiving your returned goods, we will process your refund within 14 days.
  • Method: Refunds will be issued to the original payment method used during the purchase.
  • Fees: There are no fees for processing the refund.

Return Guidelines

  • Eligibility: Goods must be returned within 14 days of purchase and should be in their original condition and packaging.
  • Exceptions: Custom-made or personalized items, perishable goods, and items not suitable for return due to health or hygiene reasons are not eligible for return.

Shipping Returns

  • Responsibility: You are responsible for the cost and risk of returning the goods. We recommend using a trackable shipping service.
  • Address: Return address details will be provided when you initiate the return process.

Non-Refundable Cases

  • Lost or Damaged: Goods lost or damaged in transit cannot be refunded unless insured by the sender.
  • Non-Compliance: Returns that do not comply with our guidelines will not be eligible for a refund.

Gift Returns

  • Gift Credit: If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return.
  • Refund to Giver: If the item wasn’t marked as a gift, or the purchaser had the order shipped to themselves, the refund would be processed to the gift giver.

Need Help?

For questions or more information about our Return and Refund Policy, please contact us through our website. Our customer service team is here to assist you.