FAQs Page

Frequently Asked Questions (FAQs)

How to Search for Products?

Finding the perfect brewing accessory or product on AleAxis.com is easy:

  1. Use the Search Bar: Simply enter the product name or relevant keywords into the Search Bar at the top of any page.
  2. Be Specific or Broad: Start with a general description. You can use more specific keywords to narrow down the results.
  3. Explore Product Details: Once you find a product of interest, click on the product name or image to view more details, including specifications, pricing, and reviews.

Our search function is designed to make your shopping experience seamless and efficient.

How Are Shipping Costs Calculated?

At AleAxis.com, we strive to keep shipping simple and affordable:

  • Free Shipping: We offer free delivery to the USA, Canada, and European countries.
  • Calculated Shipping: For other countries, shipping costs are based on the shipping method (air, sea, or land) and the product’s weight/volume. Rates vary among shipping companies.
  • Best Rates: We work to find the most affordable and economical options for you. For specific shipping cost details, please contact us directly.

What is Buyer Protection?

Buyer Protection at AleAxis.com is our commitment to ensure a safe and satisfying shopping experience:

You are protected when:

  • Non-Arrival: The item you ordered did not arrive within the time frame promised by us.
  • Item Not as Described: The item you received was not as described on our website.

Our Buyer Protection guarantees that your purchase is secure, and you receive exactly what you ordered.